Delivery & Tracking
We deliver to the UK, US, and Canada (excl. Quebec).
Estimated delivery time is 5 to 15 business days. You can track your order anytime on our Track My Order page.
(Please note: Delays cannot lead to cancellations or refunds while the order is in transit).
Returns & Refund Guarantee (30 Days)
You have 30 days after delivery to request a return or resolution:
- Option 1 (Full Refund): Ship the item back to our local hub (France for UK orders; US for US & Canadian orders). Return shipping fees are paid by the customer.
- Option 2 (Instant 25% Refund): Keep your entire order, skip the shipping hassle, and receive an instant 25% partial refund.
Damaged or Missing Items
Report any damaged or incomplete items with photo proof within 7 days of delivery for a free replacement or immediate refund.
Have questions? Contact us at contact@yelasu.com.