Returns & Refund Policy

Last updated: July 27, 2026

At Yelasu, we strive to ensure customer satisfaction with every purchase. Please read our Returns & Refund Policy carefully to understand your rights and options depending on your location.

1. Order Processing & Shipping Delays

Delivery Times: Estimated shipping times range between 5 to 15 business days. Please note that these timeframes are estimates only and are provided for informational purposes.
Unforeseen Delays: Unforeseen circumstances (such as customs processing, transit disruptions, or severe weather conditions) may occasionally extend delivery times beyond our control.
Order Cancellation & Refund Restriction: Order cancellations or refund requests cannot be processed while a package is actively in transit within the standard delivery window of 5 to 15 business days.

2. Returns for Change of Mind or Sizing Issues

If you are unsatisfied with your order due to a change of mind or sizing mismatch, you may request a return or resolution subject to the following conditions:

General Conditions:

Notice Period: You must contact our customer support team within 30 days following the delivery date.
Visual Proof: Photographic evidence of the product and its packaging must be provided to evaluate the request.

If these conditions are met, you may choose one of the following options:

Option 1: Standard Return for Refund
- You may return the item(s) to the specific address provided by our support team upon approval.
- Return Shipping Costs: All return shipping fees are the sole responsibility of the customer.
- Inspection & Processing: Items must be returned in resalable condition. Upon receipt and successful inspection of the returned items, we will issue a refund to your original payment method within 15 days.
Option 2: Immediate 25% Partial Refund (Keep Your Order)
- Waive your right to a full refund and keep the entire order. We will issue an immediate 25% partial refund back to your original payment method without requiring you to ship the items back.

3. Damaged, Defective, or Incomplete Shipments

If your parcel arrives partially damaged, fully damaged, or missing items:

Condition: You must contact us within 7 days of receiving the package with photographic evidence clearly showing the damage or defective items.
Resolution: Upon reviewing your request, we will either send you a brand-new replacement product free of charge or issue a full/partial refund for the damaged or missing portion of your order.

4. Country-Specific Return Addresses & Regulations

🇬🇧 United Kingdom (UK)

Return Processing Facility: Returns originating from the UK are routed through our European fulfillment center located in France (exact facility details provided upon return approval).
Consumer Rights Notice: Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of delivery. However, our extended 30-day voluntary return policy applies to all qualifying orders. Return postage costs remain the responsibility of the buyer unless the goods are confirmed defective upon arrival.

🇺🇸 United States (US)

Return Processing Facility: Returns originating from the United States are routed to our US-based warehouse facility (exact address provided upon return approval).
Consumer Rights Notice: Requests for returns or cancellations for change of mind after dispatch are subject to item inspection at our US facility. Return shipping fee reimbursement is not provided unless the item was delivered damaged or incorrectly fulfilled.

🇨🇦 Canada (Excluding Quebec)

Return Processing Facility: Returns originating from Canada are processed through our designated North American / US warehouse facility (exact address provided upon return approval).
Consumer Rights Notice: Returns from Canadian provinces (excluding Quebec) must be dispatched to our designated return warehouse. The buyer is responsible for all shipping charges and potential customs clearance costs incurred during the return transit.