Returns & Refund Policy

Last Updated: March, 2026

At Yelasu, we take pride in the quality of our products. Due to the nature of our items, shipping costs, and hygiene standards, we enforce a strict return policy to maintain fair pricing for all our customers.

Please read the following conditions carefully before making a purchase. By placing an order on yelasu.com, you agree to these terms.

1. 30-DAY STRICT RETURN WINDOW

In accordance with our policy, you have a strict 30-day window from the date your package is marked as delivered by the courier to request a return.

  • Any return request submitted after the 30-day period will be automatically rejected.

  • Inquiries must be sent in writing to contact@yelasu.com prior to sending any product back.

2. STRICT ELIGIBILITY REQUIREMENTS

To be eligible for a return, your item must meet all of the following conditions without exception:

  • Unopened & Unused: The item must be in its original, unopened, unused, and undamaged condition.

  • Original Packaging: The item must remain sealed in its original inner and outer packaging, with all original tags, labels, and protective seals intact.

  • Proof of Purchase: You must provide a valid order number and receipt.

Important: Products that have been opened, unsealed, tested, or used in any way are strictly non-returnable and non-refundable due to health, hygiene, and quality control restrictions.

3. NON-RETURNABLE & FINAL SALE ITEMS

The following categories cannot be returned or refunded under any circumstances:

  • Items with broken or tampered safety/hygiene seals.

  • Products purchased during clearance sales, special promotions, or marked as "Final Sale."

  • Orders placed with promotional discount codes over 20%.

  • Gift cards.

4. RETURN SHIPPING & HANDLING FEES

The customer is entirely responsible for all costs associated with returning an item.

  • No Free Returns: We do not provide prepaid return shipping labels under any circumstances.

  • Non-Refundable Shipping: Original shipping fees paid at checkout are non-refundable.

5. RESTOCKING FEE & REFUND PROCESSING

Once your return is received at our facility, it will undergo a thorough inspection by our team:

  • Restocking Fee: A mandatory 15% restocking fee will be deducted from your final refund amount to cover processing and warehouse handling.

  • Inspection Approval: If the returned item does not meet all criteria listed in Section 2, the return will be rejected. You will be notified via email, and the item will only be shipped back to you at your expense.

  • Refund Timeline: If approved, your refund (minus original shipping costs and the 15% restocking fee) will be processed back to your original payment method within 10 to 14 business days.

6. DAMAGES, DEFECTS & INCORRECT ITEMS

We inspect packages carefully prior to dispatch. However, if your order arrives damaged or defective:

  1. You must contact us within 48 hours of delivery at contact@yelasu.com.

  2. You must provide clear photo and video evidence of the outer box, inner packaging, and the damaged product.

  3. Failure to notify us within 48 hours with clear photographic proof will result in the claim being denied.

7. CONTACT FOR RETURNS

To initiate a return request or for questions, contact:

Yelasu Support Team

Email: contact@yelasu.com

(Unauthorized returns sent without contacting us first will not be processed).