Shipping Policy

Last Updated: July, 2026

At Yelasu, we strive to ensure your order reaches you as quickly and smoothly as possible. Below you will find the full breakdown of our dispatch process, estimated transit times per country, customs policies, and legal delivery conditions.

1. PROCESSING & FULFILLMENT TIME

Because we prioritize quality, each order is prepared and packed with attention to detail.

  • Fulfillment Window: Most orders are processed, packed, and handed over to the carrier within 2 to 5 business days.

  • Business Days: Our fulfillment centers operate Monday through Friday, excluding public holidays.

  • Order Confirmation: As soon as your order is dispatched, you will receive a shipping confirmation email containing your tracking number and order details.

2. TRACKING YOUR ORDER

You can easily track the status and location of your order at any time:

  • Online Tracking Page: Enter your order number (provided in your confirmation email after purchase; order numbers generally start with "YT") directly on our tracking portal: https://yelasu.com/apps/track?nums=TK123

  • Carrier Updates: Please allow 24 to 48 hours after receiving your shipping confirmation email for tracking updates to populate on the system.

3. ESTIMATED DELIVERY TIMELINES BY COUNTRY

Delivery estimates apply after your order has been dispatched from our fulfillment center.

Important Notice: All shipping windows listed below are indicative estimates only and are not guaranteed delivery dates. Delivery times may vary depending on courier schedules, seasonal volume peaks, severe weather events, customs clearance processing, or local postal infrastructure delays.

🇬🇧 UNITED KINGDOM

  • Estimated Delivery Window: 5 to 15 business days following dispatch.

  • Carrier & Delivery: Shipments are processed via standard postal services and local courier partners.

  • UK Consumer Compliance: Under the UK Consumer Rights Act 2015, standard statutory rights apply. In the unlikely event that an order is not delivered within 30 calendar days from the order date (unless a different delivery timeframe was agreed upon), the customer is entitled to request a full refund or an agreed-upon re-shipment.

🇺🇸 UNITED STATES (Excluding overseas territories)

  • Estimated Delivery Window: 5 to 15 business days following dispatch.

  • Carrier & Delivery: Handled by regional and national postal carriers (e.g., USPS or national logistics partners).

  • US FTC Compliance: In accordance with the US Federal Trade Commission (FTC) Mail, Internet, or Telephone Order Merchandise Rule, if we experience an unexpected processing or delivery delay exceeding 30 days from the time of order placement, you will be notified of the revised shipment date and provided the choice to consent to the delay or cancel your order for a prompt, full refund.

🇨🇦 CANADA (Excluding the Province of Quebec)

  • Estimated Delivery Window: 5 to 15 business days following dispatch.

  • Coverage Note: Services covered under this policy apply to all Canadian provinces and territories excluding the Province of Quebec.

  • Canadian Consumer Compliance: Deliveries align with provincial consumer protection acts. Orders delayed significantly beyond standard shipping windows due to carrier or customs issues will be eligible for investigation and resolution, including replacement or full refund if delivery cannot be completed within 30 days.

4. CUSTOMS, DUTIES & TAXES

  • Duties & Taxes: Depending on your country and shipment value, orders may be subject to local import taxes, VAT/GST, or customs handling fees upon arrival.

  • Customer Responsibility: Any applicable import tariffs, border duties, or administrative customs handling fees levied by national authorities (such as UK Border Force, US Customs and Border Protection, or Canada Border Services Agency) are the sole responsibility of the customer.

  • Customs Hold Delays: National customs agencies reserve the right to inspect packages. These routine or random inspections are outside our control and may extend delivery timelines beyond standard estimates.

5. ACCURATE ADDRESS & DELIVERY POLICY

  • Verification: Please verify your full delivery address, street number, suite/apt, and postal code/ZIP code before submitting your order.

  • Address Changes: Once an order enters our fulfillment system, we cannot modify or update shipping addresses.

  • Failed Delivery / Incorrect Information: If a package cannot be delivered, is refused, or is returned to us due to inaccurate details provided by the customer at checkout, any reshipment costs or carrier return fees will be the responsibility of the customer.

6. MISSING, STOLEN OR DELAYED PACKAGES

If your tracking system states that your order was "Delivered" but you have not received it:

  1. Check safe drop locations around your property, with neighbors, or with building administration.

  2. Wait 24 to 48 hours, as local postal carriers occasionally update statuses shortly before physical drop-off.

  3. If your parcel is still missing after 48 hours, please reach out to us at contact@yelasu.com within 30 days of the marked delivery date so we can initiate a carrier claim.

7. CONTACT US

For questions, delivery assistance, or order status inquiries, please contact our support team:

  • Brand: Yelasu

  • Email: contact@yelasu.com